Your privacy matters.

We collect information that you choose to provide when you inquire about travel, request a guide, join our email list, communicate with an Illumia advisor, or book travel through us. This may include your name, email address, telephone number, destination interests, travel dates, budget, preferred advisor, party details, and other information needed to understand or arrange your trip.

When you use our website, we may also receive limited technical information such as your browser type, device type, referring page, page address, campaign information, and approximate network information. We use this information to operate the website, understand where inquiries come from, prevent spam and misuse, and improve our services.

We use your information to respond to your request, recommend and plan travel, communicate about your trip, deliver requested guides, provide customer support, maintain our business records, protect our website, and comply with legal obligations.

If you choose to join our email list, we may send travel inspiration, agency news, offers, and planning tips. You may unsubscribe at any time by using the link in an email or contacting us directly.

Illumia acts as a booking agent for independent travel suppliers. When needed to research, reserve, manage, or support your trip, we may share relevant information with hotels, cruise lines, tour operators, airlines, transportation companies, travel insurance providers, host agencies, and other suppliers involved in your itinerary.

We may also use trusted companies that help us operate our website, store inquiry information, deliver email, prevent fraud, analyze website activity, or provide other business services. They receive only the information reasonably needed to perform those services and are expected to protect it.

We may disclose information when required by law, to protect the rights and safety of Illumia, our clients, or others, or in connection with a business reorganization. Illumia does not sell or rent your personal information.

Our website and service providers may use cookies or similar technologies to remember preferences, measure website use, understand marketing performance, and support site features. Your browser may allow you to limit or delete cookies. Some features may not work as intended when cookies are disabled.

We use the Meta Pixel, provided by Meta Platforms, Inc., to measure visits, page views, and inquiry form submissions so we can understand and improve our advertising on Facebook and Instagram. The pixel collects information such as pages viewed, browser and device details, and IP address. It is not loaded for visitors in the European Economic Area, the United Kingdom, or Switzerland. You can opt out of ad personalization through your Meta ad preferences or by blocking third-party cookies in your browser.

We keep personal information for as long as reasonably necessary to provide services, maintain travel and business records, resolve concerns, meet legal or accounting requirements, and protect our legitimate interests.

We use reasonable administrative, technical, and organizational safeguards designed to protect information in our care. No website, email, or electronic storage method can be guaranteed to be completely secure.

You may ask to review, correct, or delete personal information that Illumia holds about you, subject to legal, contractual, and recordkeeping requirements. You may also ask us to stop sending marketing email. To make a request, contact us at hello@illumiatravel.com. We may need to verify your identity before completing a request.

Our website is intended for adults planning travel and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through this website. A parent or legal guardian may provide information about a child when it is necessary to plan family travel.

Our website may link to travel suppliers, social networks, and other independent websites. Their privacy practices are governed by their own policies, and Illumia is not responsible for their content or handling of information.

We may update this Privacy Policy as our services or legal obligations change. The revised policy becomes effective when posted, and the date below will show the latest update.